Terms and Conditions

sunbed.online — Beach Sunbed Reservation Platform

1. Introduction & Acceptance

Welcome to sunbed.online (the "Platform"), operated by DPA TECH SOLUTIONS SRL, a company incorporated under the laws of Romania, with registered office at [REDACTED], [REDACTED], [REDACTED], Romania, Tax ID (CUI) 54485223, Trade Register No. J2026024656007 ("we", "us", "our", or the "Provider").

These Terms and Conditions ("Terms") govern your access to and use of:

• sunbed.online (the regional hub), and its country-specific domains: sezlong.online (Romania), sdraio.online (Italy), tumbona.online (Spain), xaplostra.online (Greece), shezlong.fun (Bulgaria), and szl.my (Turkey), together with any sub-domain in the format [venuename].sezlong.online or equivalent on each country domain (collectively, the "Sites").

By accessing the Sites, creating an account, or making a booking, you ("you", "Customer", or "End Customer") confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Sites.

These Terms apply to End Customers booking sunbeds. If you are a beach venue operator, the separate SaaS Service Agreement governs your relationship with us — these Terms do not replace it.

2. Definitions

• "Booking" — a confirmed reservation of one or more sunbeds, umbrellas, or related items at a Venue, made through the Platform.
• "Operator" — the beach venue, beach club, beach bar, hotel, or concession holder offering sunbeds for reservation through the Platform.
• "Venue" — the physical beach location operated by an Operator.
• "Service" — the actual sunbed, umbrella, or related amenity provided to you by the Operator at the Venue.
• "Platform Services" — the booking, payment processing, and information services we provide through the Sites.
• "Booking Confirmation" — the email or in-app confirmation we send you after a successful Booking, containing the Booking reference and Venue details.

3. Our Role — Intermediary, Not the Service Provider

This is important. sunbed.online is a booking and payment intermediary. We connect you with independent Operators who provide the actual sunbed services on the beach.

• The contract for the physical sunbed service (access, condition, cleanliness, location on the beach, hours of operation, beach safety) is concluded directly between you and the Operator.
• Our contract with you covers only the Platform Services: facilitating the Booking, processing payment, sending confirmations, and providing customer support for booking-related matters.
• We do not own, control, manage, supervise, or operate any Venue. We are not a party to the on-beach service contract.
• Operators are independent businesses, individually responsible for the legality, safety, quality, and compliance of their Venues with all applicable laws (including beach concession licenses, lifeguard requirements, and local public-health rules).

4. Eligibility

To make a Booking, you must:

• Be at least 18 years old (or the age of majority in your country of residence, if higher).
• Have the legal capacity to enter into a binding contract.
• Provide accurate, current, and complete information.
• Use the Platform only for lawful, personal, non-commercial purposes (unless we expressly authorize commercial use in writing).

If you make a Booking on behalf of a group, you confirm that you have the authority to do so and that all members of the group accept these Terms.

5. Account Registration

You may browse the Sites without registering, but making a Booking requires you to provide at minimum a name, email, and phone number, and may require you to create an account.

You are responsible for:

• Maintaining the confidentiality of your account credentials.
• All activity that occurs under your account.
• Notifying us immediately of any unauthorized use at contact@sezlong.online.

We may suspend or terminate accounts that contain false information, are used for fraud, or otherwise breach these Terms.

6. The Booking Process

6.1 How a Booking is made

1. You select a Venue, date, time slot, and the number/type of sunbeds.
2. You provide your contact and payment details.
3. You review the price, fees, and any Operator-specific rules displayed at checkout.
4. You confirm the Booking and authorize payment.
5. You receive a Booking Confirmation by email and/or in-app.

A Booking is binding only once you receive the Booking Confirmation. Until then, prices, availability, and terms may change.

6.2 Accuracy of information

We display Venue information (photos, layouts, prices, amenities) as supplied by the Operator. While we make reasonable efforts to keep this information accurate, we cannot guarantee that every detail is current or error-free. The Operator is responsible for the accuracy of its listing.

6.3 Booking errors

If a Booking is processed at a manifestly incorrect price (e.g., 1 RON instead of 100 RON due to a system or display error), we reserve the right to cancel the Booking and refund the amount paid, even after a Booking Confirmation has been sent.

7. Pricing, Payment & Currency

7.1 Prices

All prices shown at checkout are inclusive of any applicable VAT unless explicitly stated otherwise. Prices are set by the Operator, and may vary by date, day of week, beach zone, and season.

7.2 Currency

Prices are displayed in the local currency of the relevant country domain (RON for Romania, EUR for Italy / Spain / Greece, BGN or EUR for Bulgaria, TRY for Turkey). If you pay using a card issued in a different currency, your card issuer will apply its own conversion rate and may charge foreign transaction fees — these are outside our control.

7.3 Payment methods

Payments are processed by our payment service provider (currently Stripe Inc. for EU markets; alternative local providers may apply for Turkey and other markets). We do not store your full card number — only a tokenized reference. By submitting payment, you authorize us to charge the total Booking amount to your chosen payment method.

7.4 Receipts and invoices

You will receive a payment receipt by email. If you require a fiscal invoice (e.g., for business reimbursement), you must request it at the time of Booking and provide the relevant tax details. The fiscal invoice for the Service itself is issued by the Operator, not by us; we issue receipts only for our Platform fees.

7.5 Cash bookings

Bookings paid in cash directly at the Venue are not processed through the Platform's payment system and fall outside the scope of these Terms in respect of payment, cancellation, and refund.

8. Cancellations, Modifications & Refunds

8.1 Operator-set cancellation policy

Each Operator sets its own cancellation policy, which is displayed at checkout before you confirm payment. Common policies include:

• Flexible — full refund if cancelled at least 24 hours before the Booking start time.
• Standard — 50% refund if cancelled at least 24 hours before; no refund within 24 hours.
• Strict — no refund after Booking confirmation.

The policy that applied to your Booking is shown in your Booking Confirmation.

8.2 How to cancel or modify

To cancel or modify, log in to your account and use the Booking management tools, or click the cancellation link in your Booking Confirmation. Phone or email cancellations may not be processed in time and are not a substitute for in-app cancellation.

8.3 Refund processing

Approved refunds are returned to the original payment method within 5 to 10 business days. Bank or card-network delays may extend this timeframe and are outside our control.

8.4 Refunds in case of Operator default

If the Operator cancels your Booking, fails to provide the reserved sunbed, or the Venue is closed for reasons attributable to the Operator (excluding force majeure under Section 16), you are entitled to a full refund of the amount paid through the Platform.

8.5 Weather, sea conditions, and beach closures

Sunbeds are an outdoor service. Weather (rain, wind, storms) and sea conditions (red flag, jellyfish warnings, pollution alerts) are not, by themselves, grounds for an automatic refund — these are inherent risks of beach activities. However:

• If the competent authority orders the beach closed, or the Operator closes the Venue for safety reasons, you are entitled to either a rescheduling to another available date or a full refund, at your choice.
• Light rain, partial cloud cover, or seasonal sea conditions do not qualify.

9. No-Shows

If you do not arrive at the Venue within the grace period set by the Operator (typically the first 60 minutes of the Booking start time), the Operator may release your sunbed to another customer. No refund is owed in case of a no-show, regardless of the cancellation policy.

10. On-Site Conduct

While at the Venue, you must:

• Comply with the Operator's House Rules (posted at the Venue and/or shown on the Booking page).
• Comply with all applicable local laws and beach regulations, including municipal ordinances on noise, glass containers, pets, smoking, music, and conduct.
• Treat the Operator's staff, other customers, and equipment with respect.
• Not damage, remove, or relocate sunbeds, umbrellas, or other Venue property.
• Follow lifeguard instructions and posted safety warnings.

The Operator may refuse access, eject you from the Venue, or contact local authorities if you breach these rules. No refund is owed in such cases.

11. Prohibited Uses of the Platform

You agree not to:

• Use the Sites for any unlawful, fraudulent, or harmful purpose.
• Make Bookings without genuine intent to use the Service ("griefing", scalping, mass speculative reservations).
• Reverse-engineer, decompile, scrape, or otherwise extract data from the Sites except as expressly permitted by us in writing.
• Bypass payment systems, attempt to defraud Operators or other Customers, or use stolen or unauthorized payment methods.
• Submit false reviews, defamatory content, or content that infringes third-party rights.
• Upload or transmit malware, viruses, or any other harmful code.
• Use bots, automated scripts, or any non-human means to interact with the Sites.

We may suspend, terminate, or block your access immediately and without prior notice if we reasonably believe you have engaged in any of the above.

12. Intellectual Property

The Platform, including its source code, design, layout, graphics, logos, trademarks, databases, and the names sunbed.online, sezlong.online, sdraio.online, tumbona.online, xaplostra.online, shezlong.fun, and szl.my, are the exclusive property of the Provider or its licensors. They are protected by Romanian and international intellectual property laws.

You receive a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Sites for the sole purpose of browsing and making Bookings. No other rights are granted, expressly or by implication.

User-generated content (e.g., reviews, photos uploaded with reviews) remains your property. By submitting it, you grant us a worldwide, royalty-free, sublicensable license to use, display, reproduce, adapt, and distribute it in connection with operating and promoting the Platform.

13. Personal Data & Privacy

We process your personal data in accordance with our Privacy Policy, which forms an integral part of these Terms. Processing complies with Regulation (EU) 2016/679 (GDPR), Romanian Law no. 190/2018, and applicable national data protection laws in each market.

In short:

• Data Controller: DPA TECH SOLUTIONS SRL for booking and account data; the Operator is co-controller for data shared with it to fulfill the Booking.
• Sub-processors: Vercel Inc. (hosting), Stripe Inc. (payments), and email service providers, with appropriate Standard Contractual Clauses (SCCs) for international transfers.
• Your rights: access, rectification, erasure, restriction, portability, objection, and the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) or your local data protection authority.

To exercise any data right, contact: contact@sezlong.online.

14. Cookies

We use cookies and similar technologies as described in our Cookie Policy. You may manage cookie preferences through the consent banner shown on your first visit and at any time via the cookie preferences link in the footer.

15. Disclaimers & Limitation of Liability

15.1 Platform "as is"

The Platform Services are provided "as is" and "as available". While we work to keep the Sites operational and accurate, we do not warrant that they will be uninterrupted, error-free, secure against all attacks, or that the information displayed is always complete or current.

15.2 No liability for the on-beach Service

Because we are an intermediary (Section 3), we are not liable for:

• The condition, cleanliness, or safety of sunbeds, umbrellas, or other Venue equipment.
• Personal injury, illness, theft, or property damage occurring at the Venue.
• Disputes between you and the Operator about the quality of the Service.
• The accuracy of Operator-supplied information (subject to Section 6.2).
• Beach access restrictions imposed by public authorities.

Claims relating to the on-beach Service must be addressed directly to the Operator. We will provide reasonable assistance to mediate, but the contractual responsibility lies with the Operator.

15.3 Aggregate liability cap

To the maximum extent permitted by applicable law, our total aggregate liability to you arising out of or in connection with your use of the Platform Services in any 12-month period shall not exceed the greater of (i) the total fees you paid to us through the Platform during that period, or (ii) one hundred euros (EUR 100).

15.4 Excluded damages

To the maximum extent permitted by applicable law, we shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost data, or loss of goodwill, even if advised of the possibility of such damages.

15.5 Mandatory consumer rights preserved

Nothing in these Terms limits or excludes our liability for (a) death or personal injury caused by our negligence, (b) fraud or fraudulent misrepresentation, (c) gross negligence or willful misconduct, or (d) any other liability that cannot be limited or excluded under the mandatory consumer protection laws of your country of habitual residence.

16. Force Majeure

Neither party is liable for failure to perform obligations caused by events beyond reasonable control, including but not limited to: natural disasters, severe weather, pandemics, war, terrorism, civil unrest, government action, port or border closures, infrastructure failure, internet outages, or strikes. In such cases, we will work in good faith with the Operator to reschedule the Booking or issue a refund.

17. Multi-Jurisdiction Operations

The Platform is operated from Romania but offers Bookings in Romania, Italy, Spain, Greece, Bulgaria, and Turkey. By making a Booking, you accept that:

• The Operator is bound by the consumer-protection, beach-concession, lifeguard, and tax laws of the country in which the Venue is located.
• Mandatory consumer protections of your country of habitual residence within the EU/EEA continue to apply where they offer greater protection than these Terms.
• Local taxes (city tax, tourist tax, beach concession fees) applied at the Venue are the Operator's responsibility and may be added to the displayed price; if so, they are clearly shown at checkout.

18. Right of Withdrawal — Important Notice for EU Consumers

Under Article 16(l) of EU Directive 2011/83/EU on Consumer Rights (and its national transpositions, including OUG 34/2014 in Romania), the right to withdraw from a distance contract does not apply to contracts for services related to leisure activities provided on a specific date or for a specific period.

Sunbed reservations are leisure services for a specific date and time slot. Therefore, the 14-day withdrawal right does not apply to confirmed Bookings. Cancellation and refund rights are governed exclusively by the Operator's cancellation policy (Section 8) and the consumer protections in Section 15.5.

19. Online Dispute Resolution (ODR)

For EU consumers: under Regulation (EU) 524/2013, the European Commission provides an online dispute resolution platform available at https://ec.europa.eu/consumers/odr/. You may use this platform to resolve disputes arising from online purchases, although we are not obliged and do not commit to using ADR/ODR for sunbed.online disputes.

You may also contact the consumer protection authority in your country (in Romania: ANPC — Autoritatea Națională pentru Protecția Consumatorilor, https://anpc.ro).

20. Modifications to These Terms

We may update these Terms from time to time. The "Last updated" date at the top will reflect the most recent revision. Material changes will be notified by email to registered users at least 15 days before they take effect. Bookings already confirmed before the effective date remain governed by the version of these Terms in force at the time of Booking.

Continued use of the Sites after the effective date constitutes acceptance of the revised Terms, except for changes that materially reduce your rights or increase your obligations, which require your explicit consent.

21. Communications & Notices

We communicate with you primarily by email (transactional emails, Booking Confirmations, support replies) and in-app notifications. By creating an account or making a Booking, you consent to receive such communications electronically.

You can opt out of marketing communications at any time using the unsubscribe link or in your account preferences. You cannot opt out of transactional communications (e.g., Booking Confirmations, payment receipts, security notifications) for as long as you have an active Booking or account.

Formal legal notices to us must be sent to: DPA TECH SOLUTIONS SRL, [REDACTED], Romania, or by email to contact@sezlong.online with subject line "LEGAL NOTICE".

22. Governing Law

These Terms are governed by and construed in accordance with the laws of Romania, in particular the Romanian Civil Code (Legea nr. 287/2009), Law 365/2002 on electronic commerce, OUG 34/2014 on consumer rights in distance contracts, and applicable EU regulations (including GDPR and the Digital Services Act).

This choice of law does not deprive consumers of the protection afforded by the mandatory provisions of the law of the country in which they have their habitual residence (per Article 6 of Regulation (EC) No 593/2008 — "Rome I").

23. Jurisdiction

Subject to mandatory consumer protections allowing you to bring proceedings in the courts of your country of residence, any dispute arising out of or in connection with these Terms shall first be the subject of good-faith negotiation for 30 days following written notification.

If amicable resolution fails, disputes shall be referred to the competent courts at the registered seat of DPA TECH SOLUTIONS SRL in Romania, or — for EU consumers — to the courts of their country of habitual residence, at the consumer's choice.

24. Severability & General Provisions

• Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect; the invalid provision shall be replaced by a valid one with the closest possible economic effect.
• No waiver. Our failure to enforce any right does not constitute a waiver of that right.
• Entire agreement. These Terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding the Platform Services and supersede all prior understandings.
• Assignment. You may not assign your rights or obligations without our prior written consent. We may assign these Terms to a successor in the event of merger, acquisition, or sale of substantially all of our assets, subject to applicable law.
• No agency. Nothing in these Terms creates a partnership, joint venture, or agency relationship between you and us, or between you and any Operator.
• Language. These Terms are originally drafted in English. If translated into another language and a discrepancy arises, the English version prevails, except where mandatory consumer law of your country of residence requires otherwise.

25. Contact Us

DPA TECH SOLUTIONS SRL
Registered office: [REDACTED], [REDACTED], [REDACTED], Romania
Tax ID (CUI): 54485223
Trade Register No.: J2026024656007

Email: contact@sezlong.online
Phone: +40750443490
Web: https://sunbed.online

For Operator inquiries: Register Your Beach
For Customer support: through the in-app help center or by email.

By using sunbed.online or any of its country domains, you acknowledge that you have read, understood, and agree to be bound by these Terms.